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Dear Customer,

Please open and inspect the package within 7 days of receiving it. To protect both parties’ rights, please record the entire unpacking process.

If there are any issues such as order discrepancies, missing items, or product defects, please contact us as soon as possible.
*For missing items or product defects, you must provide the unboxing video. Thank you!

Contact Information
Click “Contact Us” in the menu of any page on our official website.

Return and Exchange Policy
1. Keep products clean, intact, unused, and avoid contact with makeup when trying on clothes indoors.
2. Returns or exchanges must be requested via in-site email, message, or comment within 7 days of receipt (not a trial period).
3. Exchanges do not require an invoice, but returns do.
※ The 7-day inspection period counts from the day after receipt. For example, if received on 1/1, requests must be made from 1/2 to 1/8. Requests after 1/9 exceed the period.

※ We cannot process returns or exchanges under the following circumstances:
1. Products have been used or cleaned.
2. Clothes tried on are stained with makeup or dirt.
3. Products, accessories, paper invoice, gifts, warranty, packaging, or included documents are incomplete.
4. Requests are made more than 7 days after receipt.

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Exchange Process
1. Confirm products are clean, intact, unused, unwashed, and contents are complete as if just received.
2. Write down shipping details on paper:
Order number –
Recipient name –
Recipient phone –
Recipient address –
Correct replacement size –

Pack the exchange item securely and ship it with the above details to (no invoice required for equal-value exchanges):

Taiwan Praising Dance Culture and Arts Foundation
5F, No. 505, Sanmin Rd., Luzhou Dist., New Taipei City
+886 02 8282 0226

※ Use any other bag as outer packaging. Do not pack item naked or tape directly on product packaging, or exchanges/fees may apply for damage.

You may also ship to:
Recipient: Taiwan Praising Dance Culture and Arts Foundation

Phone: +886 02 8282 0226

3. The replacement will ship 1-2 business days after we receive and verify the package. Preordered items ship once back in stock. Please be assured our staff will handle properly. Thank you!

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Return Process
1. Confirm products are clean, intact, unused, unwashed, and contents are complete as if just received.
2. Write down details on paper and pack securely with invoice:

Order number –
Purchaser name –
Purchaser phone –
Bank name/account number for refund –

※ Leave recipient details so we can arrange New Taipei freight pickup.
※ Use any other bag as outer packaging. Do not pack naked or tape directly on product packaging, or a NTD 20 fee may apply for damage. ※ For credit card payments, refunds are processed by electronic payment service and issuer bank. Timing depends on billing cycles. Negative balances may show on next statement, so check recent 2.

3. If New Taipei freight does not pick up within 1 week of provided details, please notify staff to re-contact them or use 7-11 store dropoff (we will reimburse dropoff fee NTD 60).

4. Once package is received and verified, refund will be issued within 1-2 business days. Thank you!

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